We take every step to ensure that shopping with us online is safe. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information entered into our website. This includes your name, address and other critically sensitive information such as your credit card details. Information passed between your computer and our website cannot be read if it is intercepted.
As our discounts and promotions are only for a limited time, we do not offer price matching on orders placed outside the promotional period.
You can find our size guide on each product description page under the 'Size Guide' tab.
If the size you are looking for does not appear in the 'Select Size' drop down menu, the item is currently out of stock. Only available stock is displayed on our website. Our current season stock is regularly updated and new stock appears our site daily
This could be a connection error. Please close down the webpage, clear your browser history and ensure you have enabled all cookies and pop ups.
You do not have to pay for the delivery.
Unfortunately, we cannot deliver products to stores.
We are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.
We aim to deliver your order as soon as possible.
Delivery times are provided at the time of your order on the checkout page, and you may have two different estimated delivery dates depending on which distribution centre will be fulfilling your order. Delivery times will depend on the service selected and the delivery destination. All delivery times are estimated and are based on working days, this excludes weekends and public holidays.
This could be because we are currently replenishing our stock. If the item becomes available it will be dispatched as soon as possible and you will receive a confirmation email. If stock is no longer available your order will be cancelled. Alternatively, if you paid via bank transfer please allow 3-5 working days for the payment to be processed.
We are unable to provide exact dates for if or when an item will be restocked in store or online. Our stock levels are updated daily so that items are made available as soon as possible.
We are sorry if we’ve been unable to fulfil your order. Once an order is received it is entered into our dispatch database, however on rare occasions the stock for your order may no longer be available and may result in the order being cancelled. You should not be charged for orders that have been cancelled and if you believe that you have been charged, please contact us.
Please note that we are unable to offer alternative items, therefore if the product is no longer be available, the item will be cancelled from your order. If the order/item was part of a promotional offer this could result in the promotion no longer applying to your order.
We currently do not offer exchange. However, you may return the product for a refund and place a fresh order.
You may place a return request on the website or dial our customer care.
Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original box along with the original invoice, which we will be reverse picked up
Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed. You will receive a confirmation email once your return has been processed with a new tracking number for exchanged goods or a refund receipt.
You may cancel your order or some items in your order before we bill and ship the items. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed.
We're sorry you haven't been able to find the answer to your question(s). Our Customer Service team is always keen to help you, so please either call us on the number below or send us an email.
For any problems or questions relevant to our online store, please write to us at
Or please call us at
80800 38038 (MONDAY TO SUNDAY FROM 10 TO 8 PM IST)